A general framework for an agent-based service performance assessment system in local governments
Year of publication: |
2009
|
---|---|
Authors: | Öztemel, Ercan ; Arıoğlu Salmona, M.Övül |
Published in: |
European journal of industrial engineering : EJIE. - Genevè : Inderscience Enterprises Ltd., ISSN 1751-5254, ZDB-ID 2384377-9. - Vol. 3.2009, 4, p. 436-449
|
Subject: | Öffentliche Dienstleistung | Public services | Agentenbasierte Modellierung | Agent-based modeling | Kommunalverwaltung | Local government | Performance-Messung | Performance measurement |
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