A knowledge-based framework for service management
Year of publication: |
December 2017
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Authors: | Walsh, John N. ; O'Brien, Jamie |
Published in: |
Journal of information & knowledge management : JIKM. - Singapore : IKMS, ISSN 0219-6492, ZDB-ID 2225563-1. - Vol. 16.2017, 4, p. 1750039-1-31
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Subject: | Service management | knowledge management | framework development | case study research | service standardisation | service modularisation | service customisation | Wissensmanagement | Knowledge management | Dienstleistungsmanagement | Dienstleistungssektor | Service industry | Dienstleistung | Services |
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