A lagged experience sampling methodology study on spillover effects of customer mistreatment
Year of publication: |
2024
|
---|---|
Authors: | Fu, Yang ; Zhou, Zihan ; Huang, Xiaoyu |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 27.2024, 3, p. 450-469
|
Subject: | customer mistreatment | spillover effect | service rule commitment | optimal rule control | empathetic leadership |
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