A lean six sigma approach for improving university campus office moves
Purpose: The purpose of this study was to improve the quoting, scheduling, invoicing and paying for campus office moves at a university. The Lean Six Sigma project goal was to improve the campus office move process by making it less complicated, free-up program managers’ time and pay the vendor on time. Design/methodology/approach: The team used the Lean Six Sigma Define-Measure-Analyze-Improve-Control methodology to improve the process. Findings: The average time from the campus move to when the invoice was paid improved by 27%, with an improved median of 16%. The standard deviation was greatly reduced by 51%. The average invoiced date to paid date remained statistically the same, and the median increased from 20 to 30 days, due to a policy change to move the target from 20 to 30 days. The standard deviation of the invoice to paid date was greatly reduced by 38%. This was a successful project because the sponsors were on-board from the beginning and included the process owners in the improvement effort. Originality/value: Other higher education institutions or other industry areas with a similar process can implement this methodology and processes outlined in this case study to improve efficiency and cost effectiveness and as a guide for improving other processes within institutions.
Year of publication: |
2019
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Authors: | Wheeler-Webb, Jennifer ; Furterer, Sandra L. |
Published in: |
International Journal of Lean Six Sigma. - Emerald, ISSN 2040-4166, ZDB-ID 2553041-0. - Vol. 10.2019, 4 (01.11.), p. 928-947
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Publisher: |
Emerald |
Saved in:
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