A logarithmic safety staffing rule for contact centers with call blending
Year of publication: |
2015
|
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Authors: | Pang, Guodong ; Perry, Ohad |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 61.2015, 1, p. 73-91
|
Subject: | contact centers | call blending | safety staffing | threshold controls | many-server queues | Warteschlangentheorie | Queueing theory | Callcenter | Call centre |
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