A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry
Year of publication: |
2013
|
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Authors: | Kim, Seung Hyun ; Cha, JaeMin ; Singh, A. J. ; Knutson, Bonnie |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 35.2013, p. 193-202
|
Subject: | ACSI model | Multi-group structural equation modeling | Validity | Hotel industry | Hotellerie | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | USA | United States | Dienstleistungsqualität | Service quality |
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