A mashup-based approach to optimize human performance in IT service management
Year of publication: |
2015
|
---|---|
Authors: | Santos, Carlos Raniery Paula dos ; Granville, Lisandro Zambenedetti ; Loewenstern, David ; Shwartz, Larisa ; Anerousis, Nikos |
Published in: |
Maximizing management performance and quality with service analytics. - Hershey, Pa. : Business Science Reference, ISBN 978-1-4666-8496-6. - 2015, p. 300-336
|
Subject: | IT-Dienstleister | IT service provider | IT-Management | IT management | Performance-Management | Performance management | Arbeitsleistung | Job performance | Web 2.0-Technologien | Web 2.0 technologies | Mobile Anwendung | Mobile application |
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