A meta-analysis of relationships linking employee satisfaction to customer responses
Steven P. Brown; Son K. Lam
| Year of publication: |
2008
|
|---|---|
| Authors: | Brown, Steven P. ; Lam, Son K. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 84.2008, 3, p. 243-255
|
| Subject: | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Meta-Analyse | Meta-analysis |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003782176