A methodology for component level improvement of passenger facilities at the Howrah railway station in India
Sumana Gupta and Rabindranath Datta (Department of Architecture and Regional Planning, Indian Institute of Technology Kharagpur, Kharagpur, India)
| Year of publication: |
2016
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|---|---|
| Authors: | Gupta, Sumana ; Datta, Rabindranath |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 28.2016, 3, p. 496-526
|
| Subject: | India | Quality improvement | Service quality | Customer satisfaction | Path analysis | Railway station infrastructure | Indien | Dienstleistungsqualität | Kundenzufriedenheit | Qualitätsmanagement | Quality management | Bahnhof | Railway station | Schienenverkehr | Railway transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-03-2013-0037 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011508302