A model for managing service encounters for neo-luxury consumers
Year of publication: |
2016
|
---|---|
Authors: | Canziani, Bonnie ; Watchravesringkan, Kittichai ; Yurchisin, Jennifer |
Other Persons: | Leonardo (Don) A.N. Dioko, Prof (ed.) |
Published in: |
Worldwide Hospitality and Tourism Themes. - Emerald Group Publishing Limited, ISSN 1755-4225, ZDB-ID 2501283-6. - Vol. 8.2016, 1, p. 41-52
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Consumer behavior | Perception | Service encounter | Social class | Luxury sector | Trading up |
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