A model to study customer service outsourcing's potential consequences : the unintended disconnects
by R. Ivan Blanco; Anne M. Fiedler
Year of publication: |
2003
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Authors: | Blanco, R. Ivan ; Fiedler, Anne M. |
Published in: |
The southern business & economic journal. - Montgomery, Ala., ISSN 0743-779X, ZDB-ID 11166903. - Vol. 26.2003, 1/2, p. 57-70
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