A multi-criteria decision analysis model for selecting an optimum customer service chatbot under uncertainty
Year of publication: |
2023
|
---|---|
Authors: | Chakrabortty, Ripon Kumar ; Abdel-Basset, Mohamed ; Ali, Ahmed M. |
Published in: |
Decision analytics journal. - Amsterdam : Elsevier, ISSN 2772-6622, ZDB-ID 3106160-6. - Vol. 6.2023, Art.-No. 100168, p. 1-10
|
Subject: | Analytic hierarchy process | Chatbots | Combined compromise solution | Multi-criteria decision making | Neutrosophic sets | AHP-Verfahren | AHP approach | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Entscheidung unter Unsicherheit | Decision under uncertainty |
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