A novel approach for classifying customer complaints through graphs similarities in argumentative dialogues
Year of publication: |
2009
|
---|---|
Authors: | Galitsky, Boris A. ; González, María P. ; Chesñevar, Carlos I. |
Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 51654-5. - Vol. 46.2008/09, 3, p. 717-729
|
Subject: | Beschwerdemanagement | Complaint management | Computerunterstützung | Computerized method | Visualisierung | Visualization |
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