A quantifiable quality enabled servitisation model : benchmarking Indian automobile manufacturers
Year of publication: |
2021
|
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Authors: | Mishra, Bibekananda ; Mahanty, Biswajit ; Thakkar, Jitesh J. |
Published in: |
International journal of production research. - London [u.a.] : Taylor & Francis, ISSN 1366-588X, ZDB-ID 1485085-0. - Vol. 59.2021, 9, p. 2667-2689
|
Subject: | automobile organisation | CSQI | graph-theoretic approach | Quality concerns | quality model | service quality | servitisation | Dienstleistungsqualität | Service quality | Kfz-Industrie | Automotive industry | Qualitätsmanagement | Quality management | Indien | India | Benchmarking | Produktqualität | Product quality | Kraftfahrzeug | Motor vehicle |
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