A relational identification perspective on why and when servant leadership foster employees' extra-role customer service
Year of publication: |
2022
|
---|---|
Authors: | Cai, Di ; Wang, Haiyue ; Li, Yao ; Li, Mingyu ; Men, Chenghao |
Published in: |
Leadership & organization development journal. - Bingley : Emerald, ISSN 1472-5347, ZDB-ID 2021219-7. - Vol. 43.2022, 5, p. 705-718
|
Subject: | Extra-role customer service | Prosocial motivation | Relational identification | Servant leadership | Führungsstil | Leadership style | Kundenservice | Customer service | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing |
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