A Revised View of Service Quality Dimensions: An Empirical Investigation
Year of publication: |
1994
|
---|---|
Authors: | McDougall, Gordon H.G. ; Levesque, Terrence J. |
Published in: |
Journal of professional services marketing. - New York, NY : Haworth Press, ISSN 0748-4623, ZDB-ID 6160001. - Vol. 11.1994, 1, p. 189-210
|
Saved in:
Saved in favorites
Similar items by person
-
Waiting for service: the effectiveness of recovery strategies
McDougall, Gordon H.G., (1999)
-
The effect of director monitoring on bid and ask spreads
Levesque, Terrence J., (2010)
-
Campaign resource allocations under electoral college
Colantoni, Claude S., (1975)
- More ...