A scale for measuring Internet banking service quality : literature review and validation with Indian public sector banks
Year of publication: |
2014
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Authors: | Kundu, Sukanya ; Datta, Saroj Kumar |
Published in: |
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1539-2937, ZDB-ID 2270169-2. - Vol. 12.2014, 3, p. 12-39
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Subject: | Expectation | Indian Public Sector Banks | Internet Banking | Perception | Service Quality | Dienstleistungsqualität | Service quality | Indien | India | Electronic Banking | Electronic banking | Öffentliche Bank | Public bank | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
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