A simple staffing method for multiskill call centers
Year of publication: |
2008
|
---|---|
Authors: | Pot, Auke ; Bhulai, Sandjai ; Koole, Ger M. |
Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 10.2008, 3, p. 421-428
|
Subject: | Callcenter | Call centre | Personaleinsatzplanung | Crew scheduling |
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