A simplified lean method to capture customer voice
Robert Teehan and Walter Tucker
Year of publication: |
2010
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Authors: | Teehan, Robert ; Tucker, Walter |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 24739625. - Vol. 2.2010, 2, p. 175-188
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Saved in:
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