A social media analytic framework for improving operations and service management : a study of the retail pharmacy industry
Yuanzhu Zhan, Runyue Han, Mike Tse, Mohd Helmi Ali, Jiayao Hu
| Year of publication: |
2021
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|---|---|
| Authors: | Zhan, Yuanzhu ; Han, Runyue ; Tse, Mike ; Mohd Helmi Ali ; Hu, Jiayao |
| Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 163.2021, p. 1-14
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| Subject: | Retail pharmacy industry | Sentiment analysis | Social media analytics | Text mining | Twitter data | Social Web | Social web | Pharmahandel | Pharmaceutical distributors | Einzelhandel | Retail trade | Text | Data Mining | Data mining |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2020.120504 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012666188