A social mindfulness approach to understanding experienced customer mistreatment : a within-person field experiment
Yifan Song, Yihao Liu, Mo Wang, Klodiana Lanaj, Russell E. Johnson, Junqi Shi
| Year of publication: |
June 2018
|
|---|---|
| Authors: | Song, Yifan ; Liu, Yihao ; Wang, Mo ; Lanaj, Klodiana ; Johnson, Russell E. ; Shi, Junqi |
| Published in: |
Academy of Management journal : AMJ. - Valhalla, NY : Academy of Management, ISSN 0001-4273, ZDB-ID 221859-8. - Vol. 61.2018, 3, p. 994-1020
|
| Subject: | Kundenservice | Customer service | Emotion | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5465/amj.2016.0448 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011885670