A study of customer care and satisfaction towards hotel service quality
Year of publication: |
2013
|
---|---|
Authors: | Hung, Li-Mei ; Chen, Chien-Chou |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 7.2013, 3/4, p. 161-172
|
Subject: | customer care | customer satisfaction | customer revisit | service gap | service quality | hotel industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Äthiopien | Ethiopia | Qualitätsmanagement | Quality management |
-
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen, (2022)
-
Nobar, Hossein Bodaghi Khajeh, (2018)
-
Factor influencing customer satisfaction in hospitality industry : a case of Kathmandu Valley
Sah, Rabindra Pratap, (2019)
- More ...
-
Hui-Ye Chiu, Terry, (2014)
- More ...