A study of the relationship between emotional intelligence and performance in UK call centres
Year of publication: |
2004
|
---|---|
Authors: | Higgs, Malcolm |
Published in: |
Journal of Managerial Psychology. - Emerald Group Publishing Limited, ISSN 1758-7778, ZDB-ID 2020283-0. - Vol. 19.2004, 4, p. 442-454
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Call centres | United Kingdom | Performance measures | Individual psychology |
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