A Study of the Service Encounter in Eight Countries
| Year of publication: |
2004
|
|---|---|
| Authors: | Keillor, Bruce D. ; Hult, G.Tomas M. ; Kandemir, Destan |
| Published in: |
Journal of international marketing. - Chicago, Ill. : Assoc., ISSN 1069-031X, ZDB-ID 9155089. - Vol. 12.2004, 1, p. 9-35
|