A Study of the Service Encounter in Eight Countries
Year of publication: |
2004
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Authors: | Keillor, Bruce D. ; Hult, G.Tomas M. ; Kandemir, Destan |
Published in: |
Journal of international marketing. - Chicago, Ill. : Assoc., ISSN 1069-031X, ZDB-ID 9155089. - Vol. 12.2004, 1, p. 9-35
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