A Survey Instrument for Ranking of the Critical Success Factors for the Successful ERP Implementation at Indian SMEs

Many quantitative and qualitative studies have been conducted in various countries for the Enterprise Resource Planning (ERP) implementation in the Large Enterprise (LEs) as well as for Small and Medium-size Enterprises (SMEs) to capture the full benefits of ERP systems; still there is a lack of survey instrument for Ranking of the Critical Success Factors (RCSFs) that contribute in the success of ERP implementation at Indian SMEs. This paper develops an ERP implementation success survey instrument (questionnaire) by ranking thirty CSFs for the success of ERP implementation at Indian SMEs that fill the gap of missing survey instrument to rank the CSFs for the successful ERP implementation at Indian SMEs; it has a broader and more holistic focus. It proposes a framework in terms of one scenario in order to rank the 30 CSFs that determine the success of ERP implementation at Indian SMEs. A quantitative survey based method was used to collect the data from the Indian ERP consultants (respondents). The data collected were analyzed using statistical techniques. The main purpose of this questionnaire is to get the opinion of respondents in order to rank the CSFs for the success of ERP implementation at Indian SMEs. It contains 30 survey items. Respondents are required to response on each item (statement) on a 1 to 30 point scale of importance. Whole questionnaire is divided into five parts Cover Letter, General Proforma, Conceptual Framework, Survey Items and One open ended question supported by thank you letter. Findings are discussed for the future work to bridge the current literature gap and provide practical advice for both ERP academics and practitioners