A theoretical model of antecedents of customer-directed incivility
Year of publication: |
2019
|
---|---|
Authors: | Aboodi, Hamid ; Allameh, Sayyed Mohsen |
Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 17.2019, 4, p. 516-543
|
Subject: | employee incivility | model of antecedents | customer incivility | customer-directed incivility | job demands | job satisfaction | organisational justice | work/non-work interference | W/NI | emotional exhaustion | prejudice | personality traits | interpersonal skills | DEMATEL | thematic analysis | business excellence | Arbeitszufriedenheit | Job satisfaction | Arbeitsverhalten | Work behaviour | Emotion | Soziales Verhalten | Social behaviour | Stress | Work stress | Verhalten in Organisationen | Organizational behaviour | Soziale Norm | Social norm |
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