A valued agent : how ECAs affect website customers' satisfaction and behaviors
Year of publication: |
2015
|
---|---|
Authors: | Ben Mimoun, Mohammed Slim ; Poncin, Ingrid |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 26.2015, p. 70-82
|
Subject: | Virtual agent | ECA | Shopping value | PLS | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Website | Online-Handel | Online retailing | Electronic Commerce | E-commerce |
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