A view from the vendor's side : factors that determine satisfaction
Year of publication: |
2017
|
---|---|
Authors: | Gopalakrishnan, Shanthi ; Guilbault, Melodi ; Ojha, Abhoy K. |
Published in: |
South Asian journal of business studies. - Bingley : Emerald Publishing Limited, ISSN 2398-628X, ZDB-ID 2887107-8. - Vol. 6.2017, 3, p. 214-228
|
Subject: | IT outsourcing | Social control | Client dependency | Competence-based trust | Mutual dependency | Vendor satisfaction | Outsourcing | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management | Vertrauen | Confidence | IT-Dienstleister | IT service provider |
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