A visual process model for improved technology-based service design
Year of publication: |
2016
|
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Authors: | Percival, Jennifer |
Published in: |
International journal of process management and benchmarking : IJPMB. - Olney : Inderscience, ISSN 1460-6739, ZDB-ID 2181571-9. - Vol. 6.2016, 2, p. 170-189
|
Subject: | customer-centric | business process modelling | BPM | services sector | BPMN | lean | cognitive effectiveness | guidelines of business process modelling | Prozessmanagement | Business process management | Dienstleistungssektor | Service industry | Digitale Dienste | Web-based service | Workflow-Management-System | Workflow management system |
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