Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Andrea Birch-Jensen, Ida Gremyr and Árni Halldórsson
| Year of publication: |
2021
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|---|---|
| Authors: | Birch-Jensen, Andrea ; Gremyr, Ida ; Halldórsson, Árni |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 32.2021, 15, p. 1651-1665
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| Subject: | absorptive capacity | customer satisfaction | customer satisfaction information usage | service improvements | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Absorption |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2020.1761786 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012694175