Achieving world class service : an Anglo-American benchmark comparison of service practice and performance
Research Team London Business School, ...
| Year of publication: |
1997
|
|---|---|
| Institutions: | London Business School (contributor) |
| Publisher: |
London |
| Subject: | USA | Dienstleistungssektor | Benchmarking | Großbritannien |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | 16 S. : Ill., graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 0-9526232-8-5 |
| Classification: | Dienstleistungen: Allgemeines |
| Source: |
Persistent link: https://www.econbiz.de/10004351969