Advances in hospitality and leisure : Vol. 3

A qualitative assessment of the service encounter / Denver E. Severt, Paul D. Rompf, Kimberly S. Severt -- New service development : preliminary findings on process development and assessment from the Greek hotels / Marianna Sigala, Kalotina Chalkiti -- The influence of the intensity of collaboration and type of management on the performance of Swiss hotels / Thouraya Gherissi Labben, Andrew Mungall -- A study on the online sales efficiency of upscale and luxury hotels in Germany, Switzerland and Austria / Marco A. Gardini -- From cultural consumer at home to heritage tourist away / Mehmet Mehmetoglu, Kjell Olsen -- An investigation of long-term debt and firm value in lthe lodging industry / Michael C. Dalbor, Seoki Lee, Arun Upneja -- Energy consumption and CO / Li-Ju Chen, Joseph S. Chen -- Gender-based service preferences of spa-goers / Linda Sherman, Candice Clemenz, Steven Philipp -- The hotel servicescape for Chinese female travellers / Li-Jen Jessica Hwang -- Safety and security perceptions of tourists visiting Kashmir, India / Vinay Chauhan -- Potential impacts of generational change on destinations / Bruce Prideaux -- Impacts of an intervention event on museum visitations / Rachel J.C. Chen -- Critical factors in implementing HRIS in restaurant chains / Khaldoon Khal Nusair, H.G. Parsa -- Theme park visitors' responses to the SARS outbreak in Taiwan / Hsin-You Chuo