Aesthetics and the online shopping environment : understanding consumer responses
Year of publication: |
2011
|
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Authors: | Wang, Yong Jian ; Minor, Michael ; Wei, Jie |
Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 87.2011, 1, p. 46-58
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Subject: | Online-Handel | Online retailing | Ästhetik | Aesthetics | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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