After-sales service contracting : condition monitoring and data ownership
Year of publication: |
2022
|
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Authors: | Li, Cuihong ; Tomlin, Brian |
Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Informs, ISSN 1526-5498, ZDB-ID 2023273-1. - Vol. 24.2022, 3, p. 1494-1510
|
Subject: | maintenance and repair operations | performance-based contracts | Instandhaltung | Maintenance policy | Vertrag | Contract | Kundenservice | Customer service | Prinzipal-Agent-Theorie | Agency theory | Theorie | Theory |
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