After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence
Year of publication: |
2022
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Authors: | Verma, Pranay |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 14.2022, 4, p. 595-614
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Subject: | After-sales service | Assortment satisfaction | Online repatronage intention | Professional service | Social influence | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Online-Handel | Online retailing |
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