Agency problems and reputation in expert services : evidence from auto repair
Year of publication: |
2012
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Authors: | Schneider, Henry S. |
Published in: |
The journal of industrial economics. - Oxford : Wiley-Blackwell, ISSN 0022-1821, ZDB-ID 218160-5. - Vol. 60.2012, 3, p. 406-433
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Subject: | Prinzipal-Agent-Theorie | Agency theory | Firmenimage | Corporate reputation | Kfz-Industrie | Automotive industry | Kfz-Gewerbe | Automotive services industry | USA | United States | Dienstleistungsqualität | Service quality | Reputation |
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