Airline Operations Control
Cover -- Half Title -- Series Information -- Title Page -- Copyright Page -- Table of Contents -- List of Figures -- Common Abbreviations -- Preface -- Part I Operations Function -- 1 Operations Control -- Introduction -- Regulatory Framework -- Terminology -- Defining the IOC -- History -- OCC Considerations -- The Early Years -- Into the 21st Century -- Drivers of Change in the IOC -- Toward Customer Centricity -- Influence of Social Media -- Location -- Purpose and Philosophy -- Autonomy -- Hierarchy and Reporting Lines -- Notes -- 2 Composition of the IOC -- Introduction -- Operations Control Function -- IOC Senior Management -- Internal Relationships -- IOC Staff -- IOC Duty Manager -- Operational Staff -- Operations Controller -- Role -- Responsibilities -- The Person -- Background and Experience -- Knowledge and Education -- Key Attributes -- Motivation and passion -- Disposition -- Self-management and team-fit -- Communication Skills -- Cognitive Skills -- Rational, deductive thinking -- Intuitive thinking - and thinking outside the box -- Problem-Solving Skills -- Network monitoring -- Problem identification and analysis -- Problem decision point and implementation -- Acquiring the Right Person -- Recruiting and Selecting Controllers -- Externally sourced -- Internally sourced -- Selection process -- References and referees' checks -- Training Controllers -- On the job -- Recurrent -- Flight Dispatcher -- Role -- Responsibilities -- Knowledge -- Skills -- Maintenance Watch -- Meteorology -- Aircraft Allocation/Planning -- Load Control -- Crew Control -- Commercial and Customer Journey Management -- ATC Flow Control/Slot Control -- Airports Coordinator -- Freight Liaison -- Social Media -- Security -- Extended Communications -- External Relationships -- Key Challenges for IOC Management -- Notes -- 3 Operational Planning and Preparation.
Year of publication: |
2020
|
---|---|
Authors: | Bruce, Peter J. |
Other Persons: | Mulholland, Chris (contributor) |
Publisher: |
Milton : Taylor & Francis Group |
Saved in:
Online Resource
Extent: | 1 online resource (221 pages) |
---|---|
Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Description based on publisher supplied metadata and other sources. |
ISBN: | 978-1-351-13628-0 ; 978-0-8153-5345-4 |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012405051
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