Airport user experience unpacked : conceptualizing its potential in the face of COVID-19
Stefan Tuchen, Mohit Arora, PhD, Lucienne Blessing, PhD
| Year of publication: |
2020
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|---|---|
| Authors: | Tuchen, Stefan ; Arora, Mohit ; Blessing, Lucienne T. M. |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 89.2020, p. 1-10
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| Subject: | Aviation | Airport systems | User behaviour | Passenger experience | VUCA | Product-service system | Coronavirus pandemic | Coronavirus | Flughafen | Airport | Epidemie | Epidemic | Luftverkehr | Air transport | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2020.101919 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012384501