Ambiguous professionalism: managing eficiency and service quality in an Israeli call centre
Aviad E. Raz and Elad Blank
| Year of publication: |
2007
|
|---|---|
| Authors: | Raz, Aviad E. ; Blank, Elad |
| Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 722783-8. - Vol. 22.2007, 1, p. 83-96
|
| Subject: | Callcenter | Call centre | Dienstleistungsqualität | Service quality | Personalführung | Leadership | Israel |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003434736