Análisis de las relaciones de dependencia entre los factores críticos de la calidad y los resultados : sector de alojamiento turístico en España
José Álvarez García, Mercedes Vila Alonso, José Antonio Fraiz Brea y María de la Cruz del Río Rama
The literature review previous to the realization of this research has allowed us to observe that in the field of management of quality is necessary empirical research to analyze the structure of relations among the critical factors of quality and results. In this context, we conducted an empirical study in 186 tourist accommodation businesses certified under the “Q for Tourism Quality” in Spain, which analyzes the structure of relations among the critical factors of quality and quality results. A model based on the theory together with the hypotheses to be tested, and validated using the technique of structural equation models. The results show that companies that want to improve the quality results should be noted that the critical factors that most influence are the policy/quality planning along with leadership. The latter factor is directly and positively related to partnerships and resources, the policy/quality planning, employee management and learning.
Alternative title: | Analysis of dependency relationships between the critical factors of the quality and performance : tourist accommodation sector in Spain |
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Year of publication: |
May/August 2013
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Authors: | Álvarez-García, José ; Vila Alonso, Mercedes ; Fraiz Brea, José Antonio ; Río Rama, María de la Cruz del |
Published in: |
Investigaciones europeas de Dirección y Economía de la Empresa : IEDEE. - Barcelona [u.a.] : Elsevier Espãna, ISSN 2309-575X, ZDB-ID 2614222-3. - Vol. 19.2013, 2, p. 74-89
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Subject: | Quality management | "Q for Tourist Quality" | Customer results | Structural equation models |
Saved in:
freely available
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | Spanish |
Notes: | Zusammenfassung in englischer Sprache |
Other identifiers: | 10.1016/j.iedee.2012.08.001 [DOI] hdl:10419/193711 [Handle] |
Classification: | M1 - Business Administration |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011954882