An analysis of customers' e-complaints for luxury resort properties
Year of publication: |
2009
|
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Authors: | Zheng, Tianshu ; Youn, Hyewon ; Kincaid, Clark S. |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 18.2009, 7, p. 718-729
|
Subject: | Digitale Plattform | Digital platform | Virales Marketing | Viral marketing | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | USA | United States |
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