An analysis of customers' e-complaints for luxury resort properties
Tianshu Zheng; Hyewon Youn; Clark S. Kincaid
| Year of publication: |
2009
|
|---|---|
| Authors: | Zheng, Tianshu ; Youn, Hyewon ; Kincaid, Clark S. |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 18.2009, 7, p. 718-729
|
| Subject: | Digitale Plattform | Digital platform | Virales Marketing | Viral marketing | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003893335