An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Year of publication: |
2023
|
---|---|
Authors: | Gavahi, Shakiba Sadat ; Hosseini, Seyed Mohammad Hassan ; Moheimani, Arash |
Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 30.2023, 5, p. 1649-1671
|
Subject: | Healthcare services | Patients' requirements | Quality function deployment (QFD) | Radiology centres | SERVQUAL | Entwicklungsländer | Developing countries | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction |
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