An Assessment of Structural (Organizational) Capital Indicators in Knowledge Intensive Industries Evidence from Pharmaceutical Industry

During the last decade, intellectual capital (IC) and intangible assets has been widely considered as a critical tool to deliver successful business in an intensive- knowledge environment. Accordingly, the main goal of this paper is therefore to develop and prioritize the most important indicators of structural and relational capital in knowledge- based industries. Based on an extensive literature review, a valid and reliable questionnaire was designed. In order to data gathering, it was sent out to participants from both academic and university who qualified well in pharmaceutical practice. In order to exact prioritization of indicators, fuzzy TOPSIS technique as a MADM model was used. The fuzzy TOPSIS results revealed participants show high concerns especially about positive climate, ratio of investment in R&D and numbers of R&D projects regarding to structural capital, while considering the relational capital, more attention was paid to customers and strategic cooperation such as alliances and licensing