An attribution approach and the subsequent satisfaction, value, and loyalty of service delivery in private residence clubs
Amy M. Gregory (Department of Foodservice & Lodging Management, Rosen College of Hospitality Management, University of Central Florida, Orlando, Florida, USA), Denver E. Severt (Department of Hospitality Services, Rosen College of Hospitality Management, University of Central Florida, Orlando, Florida, USA), Jeeyeon (Jeannie) Hahm (Department of Hospitality Management, College of Human Environmental Sciences, The University of Alabama, Tuscaloosa, Alabama, USA)
| Year of publication: |
January-March 2016
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|---|---|
| Authors: | Gregory, Amy M. ; Severt, Denver E. ; Hahm, Jeeyeon |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 25.2016, 1/2, p. 91-112
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| Subject: | value | satisfaction | loyalty | vacation ownership | private residence club | affluence | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Privatisierung | Privatization | Dienstleistungsqualität | Service quality | Clubtheorie | Club theory | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2014.987894 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011453973