An e-retailing assessment of perceived website-service innovativeness : implications for website quality evaluations, loyalty and word of mouth
Year of publication: |
2012
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Authors: | O'Cass, Aron ; Carlson, Jamie |
Published in: |
Australasian marketing journal. - Oxford [u.a.] : Elsevier, ISSN 1320-1646, ZDB-ID 2194257-2. - Vol. 20.2012, 1, p. 28-36
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Subject: | Virales Marketing | Viral marketing | Website | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Bewertung | Evaluation | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction |
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