An Empirical Approach to Service Classification for Productivity Management Studies
This paper presents key results of a research project on the application of service dimensions and classifications, to study differences between productivity management challenges across 12 important service sectors in the UK. The research methodology was mainly empirical in nature: unlike other research in this area, appropriate service dimensions and consequent classification models were introduced only after analysing the relationship between a number of candidate dimensions and aspects of productivity management. Among the dimensions studied, Front/Back Value Added, Personnel Judgement and Product/Process Focus turned out to be suitable indicators for a range of aspects relating to productivity management in services.
Year of publication: |
2007
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Authors: | Shafti, Farhad ; Meer, Robert Van Der ; Williams, Terry |
Published in: |
The Service Industries Journal. - Taylor & Francis Journals, ISSN 0264-2069. - Vol. 27.2007, 6, p. 709-730
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Publisher: |
Taylor & Francis Journals |
Saved in:
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