An empirical evaluation of key factors contributing to internet abuse in the workplace

Purpose – This study seeks to synthesize theories from communication, psychology and criminology to examine the factors that influence the two most popular topics in industry – internet abuse and addiction at the workplace. Design/methodology/approach – The survey results of 351 responses were analyzed to test the proposed hypotheses and research model using structural equation modeling. Data were collected in Southern Science Park in Taiwan. Findings – It was found that personality factors such as locus of control and self‐esteem significantly influence employees' internet addictions; and internet addiction significantly impacts employees' internet abuse at the workplace. Practical implications – Employers should pay special attention to employees' personalities because they play important roles in internet addiction and internet abuse. Also a good internet policy will be useful especially to a panoptic working environment, which is becoming popular. Originality/value – This study provides a comprehensive theoretical foundation to better understand the two controversial issues in industry. The empirical study validates the important theories of locus of control, self‐esteem, use and gratification, control, and containment in workplace surveillance and deviant behavior research.