An empirical investigation of quality performance expectations in the software industry : a gap analysis approach
Ahmed Mehrez
| Year of publication: |
2014
|
|---|---|
| Authors: | Mehrez, Ahmed |
| Published in: |
International journal of business innovation and research. - Genève [u.a.] : Inderscience, ISSN 1751-0252, ZDB-ID 2271131-4. - Vol. 8.2014, 6, p. 598-612
|
| Subject: | quality management | quality performance | quality performance gaps | perceptions and expectation gaps | Qualitätsmanagement | Quality management | Softwareindustrie | Software industry | Dienstleistungsqualität | Service quality | Produktqualität | Product quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011290118