An empirical study of employee loyalty, service quality, cost reduction and company performance
Year of publication: |
2018
|
---|---|
Authors: | Tomic, Ivana ; Tesic, Zdravko ; Kuzmanovic, Bogdan ; Tomic, Milos |
Published in: |
Economic research. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1331-677X, ZDB-ID 2171828-3. - Vol. 31.2018, 1,1, p. 827-846
|
Subject: | Company performance | measurement | employee loyalty | service quality | Hongkong | Hong Kong | Dienstleistungsqualität | Service quality | Mitarbeiterbindung | Employee retention | Unternehmenserfolg | Firm performance | Performance-Messung | Performance measurement | Empirische Methode | Empirical method | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
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