An empirical study on antecedents of aggregate customer satisfaction : cross-country findings
Year of publication: |
2009
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Authors: | Ogikubo, Mizuho ; Schvaneveldt, Shane J. ; Enkawa, Takao |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 20.2009, 1/2, p. 23-37
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Subject: | Kundenzufriedenheit | Customer satisfaction | Index | Index number | Wirtschaftswachstum | Economic growth | USA | United States | Schweden | Sweden |
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